Refund, Cancellation, and Purchase Policy

Operator and billing support

OrioChat is operated by Holykhw Purchase, entitlement, refund, cancellation, and billing-support questions can be sent to [email protected] Store-billed purchases may also need to be handled through Apple, Google Play, Qonversion, or the payment provider that processed the transaction

This policy covers paid features, subscriptions, store entitlements, consumable or non-consumable digital benefits, promotional benefits, and other app purchases where they are enabled in OrioChat

Canceling a subscription stops future automatic renewal but does not end a paid entitlement immediately Unless a refund, revocation, chargeback, or mandatory rule applies, paid features remain available until the store-reported end of the current paid billing period Any post-expiry data-retention or cleanup period begins only after that entitlement expires

Where offered, Orio Boost and Orio Premium are continuing monthly subscriptions Turning off renewal prevents the next renewal; it does not create an immediate refund or cut off the current paid entitlement If a plan change, refund, revocation, or billing correction is processed, its effective date and amount follow the applicable store rules, purchase disclosure, and mandatory law

Shared policy for all supported regions

The shared policy applies across all supported regions Regional provisions are also shown in full to every reader and apply to the regions they name Mandatory local rights remain unaffected

For changes within the same subscription group, App Store upgrades apply immediately, with a charge for the new plan and a prorated refund for the unused portion of the previous plan Google Play upgrades in OrioChat charge the price difference for the remaining period and keep the billing date Downgrades apply at the next renewal The displayed monthly amount is the new plan's recurring total, not an additional subscription fee Final charges, effective dates and refund processing times follow the store confirmation and applicable rules A refund may arrive after the new charge

Purchase, cancellation, renewal, trial, refund, tax, and chargeback rules shown in OrioChat, the App Store, Google Play, Qonversion, or the applicable payment provider apply to the transaction If a purchase is billed by Apple or Google Play, refund requests may need to be submitted through that store's refund process

Withdrawal, cancellation and refund eligibility depend on the transaction, the applicable law and the specific conditions explained in the Refund Policy Activation alone does not waive a mandatory right

If a refund is approved, OrioChat or the payment provider may revoke the related entitlement, stop future access, remove credited benefits, or adjust account records Account deletion, app uninstall, not using a subscription after purchase, or losing access because of a policy violation does not automatically create a refund right

For refund review, OrioChat may use transaction identifiers, entitlement state, delivery status, activation time, usage or consumption status, support history, and fraud-prevention records, only as needed for billing support, abuse prevention, dispute handling, and legal compliance

Account deletion does not automatically cancel active subscriptions, paid entitlements, or store purchases Manage subscription cancellation through the App Store, Google Play, or the payment provider where the purchase was made

Withdrawal, defects and continuing services

A digital purchase is not automatically non-refundable merely because it was activated or made available Applicable consumer law, the type of product and the purchase disclosures determine withdrawal and refund rights Non-delivery, material defects, misdescription, unauthorized charges and legally cancellable purchases are reviewed separately from a change of mind Contact billing support with the store transaction identifier, purchase date and reason; never send full card details We explain the decision, responsible refund channel and any entitlement adjustment

For EU distance purchases, a 14-day withdrawal period generally applies where the law provides it For digital content supplied without a tangible medium, losing that right upon immediate supply requires the legally required prior express consent, acknowledgement of loss and contract confirmation For services, an early-start request, any lawful proportionate charge for service already supplied, and loss of the right after full performance follow different conditions Starting a continuing subscription does not by itself mean the entire contract has been fully performed Mandatory national exceptions and remedies remain available

For Korean consumer purchases, statutory withdrawal, including the usual 7-day period where applicable, and remedies for defective or misdescribed supply are preserved A permitted digital-content or customized-work exception requires its own statutory conditions and notices; a general no-refund sentence is insufficient Where a minor's transaction requires a legal representative's consent, the minor or representative may have a cancellation right Eligibility to use the app is not proof of independent capacity to enter every paid contract Store billing and parental controls do not remove mandatory rights

Direct map advertising and custom work

For an individually negotiated map campaign or custom design, the agreed order must identify the parties, deliverables, placement, period, currency, taxes, total price, payment method, start conditions, revision limits, acceptance criteria, asset rights and cancellation terms Work starts after the agreed prepayment and necessary materials are confirmed and follows the agreed schedule A quote, enquiry or message read receipt is not acceptance of additional paid work or a waiver of consumer rights

Cancellation separates work already supplied from work not yet supplied Any deduction must be lawful, proportionate and supported by the agreed scope and evidence; undelivered work is not treated as completed solely because payment was received Customized work or early digital supply uses any legally required separate notice and express consent Defects, non-delivery, material departure from the order and statutory cancellation rights remain reviewable Any rights transfer or licence for newly created assets, use of existing assets, source-file delivery and third-party materials must be stated in the order