Refund, Cancellation, and Purchase Policy
Operator and billing support
OrioChat is operated by holykhw. Purchase, entitlement, refund, cancellation, and billing-support questions can be sent to [email protected]. Store-billed purchases may also need to be handled through Apple, Google Play, Qonversion, or the payment provider that processed the transaction.
This policy covers paid features, subscriptions, store entitlements, consumable or non-consumable digital benefits, promotional benefits, and other app purchases where they are enabled in OrioChat.
Canceling a subscription stops future automatic renewal but does not end a paid entitlement immediately. Unless a refund, revocation, chargeback, or mandatory rule applies, paid features remain available until the store-reported end of the current paid billing period. Any post-expiry data-retention or cleanup period begins only after that entitlement expires.
Shared policy for all supported regions
The shared policy applies across all supported regions. Regional provisions are also shown in full to every reader and apply to the regions they name. Mandatory local rights remain unaffected.
Purchase, cancellation, renewal, trial, refund, tax, and chargeback rules shown in OrioChat, the App Store, Google Play, Qonversion, or the applicable payment provider apply to the transaction. If a purchase is billed by Apple or Google Play, refund requests may need to be submitted through that store's refund process.
Except where applicable law, store policy, or payment-provider terms require otherwise, digital benefits are not refundable after they have been delivered, activated, used, consumed, downloaded, redeemed, or made available for the paid period. Examples include used subscription time, activated paid features, consumed credits or items, custom emoji benefits, voice or overlay features, and promotional benefits that have already been used.
If a refund is approved, OrioChat or the payment provider may revoke the related entitlement, stop future access, remove credited benefits, or adjust account records. Account deletion, app uninstall, not using a subscription after purchase, or losing access because of a policy violation does not automatically create a refund right.
For refund review, OrioChat may use transaction identifiers, entitlement state, delivery status, activation time, usage or consumption status, support history, and fraud-prevention records, only as needed for billing support, abuse prevention, dispute handling, and legal compliance.
Account deletion does not automatically cancel active subscriptions, paid entitlements, or store purchases. Manage subscription cancellation through the App Store, Google Play, or the payment provider where the purchase was made.
Europe
Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law. Where a withdrawal, cancellation, or refund right applies, it is handled according to the law, the purchase disclosure, and the store or payment-provider process used for the transaction.
Where allowed by applicable law and the purchase terms, digital content or digital services that have already been supplied, activated, used, consumed, downloaded, redeemed, or made available for the paid period may be excluded from refund or withdrawal after performance has begun. OrioChat may consider delivery and consumption records when responding to a store or payment-provider refund review.
If a refund is approved, OrioChat may revoke or adjust the related paid feature, subscription entitlement, credit, item, promotional benefit, or access right. Deleting an OrioChat account does not automatically cancel a store subscription or create a refund.