Safety, Reporting, and Transparency Policy
Operator and safety contact
OrioChat is operated by Holykhw Safety reports, illegal-content notices, moderation-review requests, account-compromise reports, law-enforcement contact, security issues, and transparency questions can be sent to [email protected] when an in-app flow is unavailable
This policy is written for live operation after public launch, including scaled operation with large communities, high report volume, paid features, advertising, and cross-border users OrioChat may use manual review, automated detection, abuse-prevention tooling, rate limits, and evidence preservation to operate the service safely
Offline Emergency and online public rooms
These rules also cover offline relays and public rooms You can send your own location, including in public chat Do not impersonate emergency authorities, send fraudulent distress messages, or disclose another person’s location without authorization Use available blocking and reporting controls, or the safety email when connected Offline blocking acts on local peer identifiers; it cannot recall other devices’ copies or guarantee immediate server enforcement
Shared policy for all supported regions
The shared policy applies across all supported regions Regional provisions are also shown in full to every reader and apply to the regions they name Mandatory local rights remain unaffected
Users can report harmful content, illegal content, intellectual-property infringement, harassment, impersonation, account takeover, fraud, child-safety concerns, privacy invasion, security issues, and other safety problems in the app If the in-app report flow is unavailable, contact the safety email with the post URL or room details, user identifier if known, screenshots or evidence, the reason for the report, and your contact information
OrioChat may remove or hide content, label or reduce visibility of content, limit features, block interactions, require account verification, suspend accounts, permanently ban accounts, preserve records, notify platform or payment providers, or report serious abuse to appropriate authorities where allowed or required
When OrioChat restricts content or an account, it may provide a reason category and available appeal path unless doing so would create security risk, reveal detection methods, compromise another user's privacy, interfere with an investigation, or be legally restricted Users may request a review through the app or the safety contact
At larger scale, OrioChat may prioritize urgent reports involving child safety, credible threats, non-consensual intimate content, account compromise, fraud, serious harassment, security incidents, and lawful emergency requests Response time may vary by severity, evidence quality, legal complexity, language, and report volume
Valid law-enforcement requests, court orders, subpoenas, emergency disclosure requests, and preservation requests are reviewed for legal sufficiency OrioChat may preserve or disclose account, content, log, transaction, or safety records where required by applicable law or necessary to prevent imminent harm User notice may be delayed or withheld where legally prohibited or where notice would create a safety or investigation risk
OrioChat provides in-app reporting and blocking tools for profile, message, media, and account safety issues Reports may be reviewed using manual and automated tools OrioChat may take proportionate action against content, accounts, devices, identifiers, rooms, or payment paths used for abuse or enforcement evasion
OrioChat does not use sensitive-category data such as race, religion, health, sexual orientation, or political opinion for ad targeting Where ads are enabled, ads should be distinguishable as advertising, and ad personalization choices should remain separate from marketing-message consent OrioChat does not intentionally show personalized ads to users who are not eligible for personalized advertising
Voice-changing and AI voice features may be used only lawfully Users must not use altered or AI-generated audio to impersonate or mislead, commit fraud, harass, threaten, conceal unauthorized recording, evade enforcement, or infringe privacy, publicity, intellectual-property, consumer-protection, or other rights Users are responsible for obtaining required consent, clearly disclosing that audio is altered or AI-generated when required by law or context, and for claims, losses, penalties, or disputes arising from their use OrioChat does not endorse user-created altered audio or warrant that a voice is unique, licensed, non-infringing, or lawful for the user's intended use To the extent permitted by law, OrioChat is not responsible for user misuse; nothing excludes liability that cannot lawfully be excluded Violations may result in feature restrictions, suspension, termination, and cooperation with valid legal process consistent with applicable law and the Privacy Policy
OrioChat users must not send or promote illegal content, sexual exploitation, child sexual abuse material, threats, harassment, bullying, social exclusion, profanity targeted at another person, hate, non-consensual intimate content, impersonation, account takeover, unauthorized account use, multi-account abuse, spam, fraud, malware, doxxing, or content that invades another person's privacy Misuse of chat, push-to-talk voice, profile, friend, media, mailbox, report, or notification features for these purposes is prohibited
Custom emoji, images, names, profile content, and other user-created content must not be used to insult, mock, isolate, threaten, harass, shame, impersonate, or organize abuse against another person or group Users are responsible for the content they create, upload, select, and send through OrioChat, including custom emoji and media
Exploiting bugs, abusing vulnerabilities, bypassing limits, attempting unauthorized access, scraping data, disrupting service operation, evading enforcement, or helping others do so is a severe violation OrioChat may permanently suspend the account and device or access path involved, preserve evidence, notify platform providers or payment providers, report serious abuse to appropriate authorities, and pursue legal remedies where allowed
Accounts, users, chats, groups, or related access paths operated for illegal, fraudulent, abusive, exploitative, coordinated harassment, spam, enforcement-evasion, or other harmful purposes may be restricted, removed, suspended, or permanently banned OrioChat may take action against related accounts, devices, identifiers, payment paths, and rooms when they appear to be operated together or used to continue prohibited activity
Users may block other users and report harmful behavior OrioChat may review reports, preserve relevant records where needed, restrict content, limit features, suspend accounts, permanently ban accounts, or report serious abuse to appropriate authorities If you cannot report in the app, contact [email protected]
Profile links, names, images, and media are user-generated content Users must have the right to use the content they post and must not infringe copyright, trademark, portrait rights, publicity rights, or other intellectual property rights An infringement report may be sent to the reporting contact and should include information identifying the relevant post, information confirming ownership of the right or authority to act for the rights holder, and the reason the content is alleged to infringe
If your content, account, or access is restricted and you believe the action was wrong, you may request review through the in-app support flow or the reporting contact OrioChat may keep moderation, report, safety, and security records where needed to operate the service, prevent repeat abuse, and comply with law
Europe
For users in Europe, OrioChat treats illegal-content notices, user reports, moderation decisions, appeals, and advertising transparency as post-launch operational controls Where the Digital Services Act notice-and-action rules apply, an illegal-content notice should identify the exact electronic location of the content, explain why the information is alleged to be illegal, include the notifier's name and email address except where the law permits an exception, and include a statement confirming the notifier's good-faith belief that the information and allegations are accurate and complete Supporting evidence should be limited to what is relevant to the report
Where required by European platform rules, OrioChat acknowledges qualifying notices and communicates the decision without undue delay A restriction notice identifies the affected content or account action, the main facts and circumstances, whether automated means materially contributed where disclosure is required, the legal or policy ground, and the available review route, subject to lawful safety and investigation exceptions
Where the Digital Services Act internal complaint rules apply, eligible complaints may be submitted electronically and without charge for at least 6 months after the relevant decision The complaint is reviewed in a timely, non-discriminatory, diligent and non-arbitrary manner and is not decided solely by the challenged automated result The reasoned outcome includes available redress information, including certified out-of-court dispute settlement where that route applies If OrioChat reaches legal thresholds that create additional transparency-reporting, representative, researcher-access, advertising repository, or systemic-risk obligations, OrioChat will update operational processes and public notices according to the applicable rules and deadlines
Other Regions
If local law creates additional safety, transparency, data-protection, consumer, advertising, or platform obligations, OrioChat will apply the local mandatory rule where required
How reports and reviews are handled
Report the content, account, Crew, memory or advertising placement through the available report control or the safety email Include an identifier or link, why it is harmful or unlawful and relevant evidence; avoid unrelated personal information We acknowledge reports, prioritize imminent danger and child-safety issues, assess evidence and record the action Where permitted, we tell affected users the reason, scope and duration of a restriction and how to seek review Necessary exceptions protect investigations, other users and legally restricted information
You may request review of content removal, an account restriction or a rejected report by replying to the decision or contacting the safety email Include the decision reference and reasons for review; the review considers the explanation and new evidence and is not based solely on the challenged automated result We communicate whether the action is upheld, changed or reversed and correct an erroneous restriction where possible We accept review requests submitted within 6 months after notice of a decision, without limiting a longer mandatory period or an urgent request to correct continuing harm